Refund policy

Returns, Refunds & Exchanges Policy


At Experito Art Shop, every artwork is created and presented with care. We want you to be happy with your purchase and enjoy bringing a little colour, creativity and beauty into your space.


Please read our returns and refunds policy before placing your order.


1. Change of Mind


As our art prints are prepared especially for each order, we do not offer refunds or exchanges for change-of-mind purchases.


This includes:


  • Choosing the wrong print size.
  • Changing your mind after placing an order.
  • Deciding the artwork no longer suits your space.
  • Not liking the colours or appearance after receiving the print.


Please carefully review the artwork images, available sizes and product descriptions before completing your purchase.


2. Damaged or Faulty Prints


We take great care when preparing and packaging artwork for delivery.


If your print arrives damaged, defective or with a printing issue, please contact us as soon as possible.


To help us resolve the issue, please provide:


  • Your order number.
  • Clear photographs of the damaged artwork.
  • Photographs of the packaging, if applicable.
  • A brief description of the problem.


Once we have reviewed the issue, we will work with you to arrange an appropriate solution, which may include a replacement or refund.


3. Incorrect Orders


If you receive an incorrect artwork print or a different size from the one you ordered, please contact us so we can investigate and arrange a suitable solution.


4. Shipping Damage


All unframed art prints are carefully rolled and placed inside protective mailing tubes to help prevent damage during transportation.


If your order arrives damaged during shipping, please contact us with photographs so we can assist.


5. Original Artwork


Original paintings are unique, one-of-a-kind pieces. Please review all photographs, dimensions and descriptions carefully before purchasing.


Change-of-mind returns are not accepted for original artwork. However, your rights under Australian Consumer Law remain protected if an artwork has a problem covered by consumer guarantees.


6. Australian Consumer Law


Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.


If an item is faulty, damaged, not as described or otherwise fails to meet consumer guarantees, you may be entitled to a repair, replacement or refund depending on the circumstances.


7. Contact Us


If you have any questions about your order or need assistance with a return or refund, please contact us through our Shopify store.


We appreciate your support of independent art and thank you for choosing Experito Art Shop.


Experito Art Shop

Original Art | Landscape Prints | Creative Expression